FAQs

Frequently Asked Questions:

What is the CityKey?

The CityKey is an optional, valid, government-issued photo identification card available to all Chicago residents regardless of a resident’s age, housing status, criminal record, immigration status, or gender identity.

The CityKey serves as a four-in-one card by serving as a valid, government-issued ID card, your Chicago Public Library card, Ventra card and pharmaceutical discount card. Additionally, the CityKey provides cardholders with discounts to participating museums, theaters, sporting events, restaurants, and retail stores and businesses across Chicago.

As part of the CityKey program, CityKey cardholders will be able to access a pharmaceutical discount through a pharmacy benefit management program called the Chicago Rx Card. The Chicago Rx Card will provide discounts on generic and name brand medications and is a free and easy way to save up to 80% on prescription drugs and also provides discounts on dental, vision, veterinarian, and lab and diabetes supplies/equipment.

Who can apply for a CityKey?

The CityKey is available to all Chicago residents who meet the identity and residency requirements. To learn more about what documents you can use as proof identity and residency, click here.

Where can I apply for a CityKey?

The goal of the CityKey program is to make the CityKey accessible to all of our city’s residents across all of our communities. To apply for your CityKey you can make an appointment at City Hall or visit one of our Mobile Printing Sites which operate on a first come first served basis. For more information, click here.

Can children get a CityKey?

Children under the age of 14 will be able to obtain a CityKey Kids ID where they can have an emergency contact listed on the back of the card. There are additional documents that are acceptable for children, who may not have documentation containing a photograph or a proof of residency in their name. For more information, click here.  

 CityKey applicants between the ages of 14 and 21 who lack a proof of residency document can apply with an eligible caretaker. The caretaker can fill out a Residency Attestation Form, which states that the Applicant resides with them. For more information, click here.    

What is the Chicago Rx Card? I already have a CityKey, do I need to get another card?

The Chicago Rx Card will provide discounts on generic and name brand medications. When residents receive a CityKey, a free Chicago Rx Card number will be printed directly on to the back of the card. If you already have a CityKey, or even if you don’t have one yet, you are able to print a Chicago Rx card, or have it sent via text or email to your phone. Chicago Public Library branches will have Chicago Rx cards and participating Aldermen will also have them in their offices where residents can pick them up.

The Chicago RX Card will be accepted at all major chain pharmacies in addition to many independent ones. Over 60,000 drugs are included as part of the program with savings of up to 80% on both name brand and generic prescriptions. One card can be used for dependents for an entire family and is good for pet prescriptions as well when they are filled at a pharmacy.

No registration or pre-qualification is needed, and every Chicagoan is eligible regardless of age, insurance, income, health, or immigration status. There are no limits on usage or an expiration date. Please note that the Chicago Rx Card is not insurance and is not intended to replace insurance. For more information about ChicagoRx card, visit www.ChicagoRxcard.com

How much does a CityKey cost?

The first 100,000 cards will be free. After we have issued 100,000 cards, we will charge a small fee of $5 for minors (under the age of 18) and $10 for adults ages 18-64. CityKeys will be free of cost to Seniors, 65 and older. 

We do not want price to be a barrier for Program participation. Fee waivers will be available to low-income residents, individuals experiencing homelessness, domestic violence survivors, members of the re-entry community, Veterans, current One Summer Chicago participants with required documentation, and individuals in “Youth in Care” programs. 

I lost my CityKey. What should I do and how do I replace it?

If your CityKey has been lost or stolen, you must report it to the Office of the City Clerk within 10 days. When filing this report, you will need to provide the CityKey number. Using the CityKey number, the Office of the City Clerk will deactivate your existing CityKey. 

If you would like to replace your CityKey you will need to make another appointment for the City Hall location or visit one of CityKey’s Mobile Printing Sites. When reapplying, you will need to provide your original CityKey number so that the new CityKey can be issued under the same number.  You will also need to meet the same Proof of Identity and Proof of Residency requirements, just as you did when you first applied.

What should I do if I need to update my CityKey?

If you would like to update any information on your CityKey, such as your name, address or any of the optional information, you must reapply by making an appointment for the City Hall location or visiting one of the Mobile Printing Sites. Although the CityKey is worth all 3 required points of identity and is a valid proof of residency, depending on the nature of the change, you may need to present additional documentation such as a court-order or marriage certificate indicating a legal name change. Please note that we will charge for any changes that are not covered under the replacement policy.